Shipping Policy

Thank you for shopping with Zack & Gio! Below you’ll find our shipping policy, which outlines everything you need to know about shipping timelines, fees, and other relevant details.

1. Processing Time

• Orders are processed Monday through Friday (excluding holidays).
• Standard processing time is typically 1–3 business days after placing your order.
• We will notify you if there are any delays due to high demand or other unforeseen circumstances.

2. Shipping Rates and Delivery Times

• Domestic Shipping: We offer several shipping options at checkout, including standard and expedited. Rates and estimated delivery times vary by location and will be calculated during checkout.
• International Shipping: We ship internationally to most countries. International shipping rates are calculated at checkout, and delivery times depend on the destination country.
• Please note that customs and import duties may apply to international orders and are the responsibility of the buyer.

3. Order Tracking

• Once your order has shipped, you’ll receive a confirmation email with a tracking number, allowing you to monitor the progress of your shipment.
• If you do not receive your tracking information within the estimated processing time, please reach out to us at zackandgiodesign@gmail.com.

4. Shipping Delays and Issues

• We strive to ensure timely delivery; however, Zack & Gio is not responsible for delays due to factors beyond our control, such as carrier delays, weather, or customs processing.
• If your order is delayed beyond the expected delivery time, please contact our support team, and we will assist in tracking or resolving the issue.

5. Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue. However, Zack & Gio is not responsible for packages marked as delivered but not received by the customer.
• Damaged Packages: If your item arrives damaged, please email us within 7 days of receiving the package. Include photos of the damage, and we’ll work to provide a replacement or refund as quickly as possible.

6. Incorrect Shipping Information

• Please double-check your shipping information at checkout to ensure accurate delivery. Zack & Gio is not responsible for packages delivered to incorrect addresses provided by the customer.

7. Return Shipping

• Customers are responsible for covering the cost of return shipping unless the return is due to a mistake on our part (such as an incorrect item).

8. Contact Us

• For further assistance with your order or shipping inquiries, please contact us at zackandgiodesign@gmail.com. We’re here to help!

Thank you for choosing Zack & Gio! We aim to make your shopping experience as smooth as possible.